TERMS & CONDITIONS

These terms and conditions represents an Agreement between the company “CCC” and “the cient”. By placing an order either over the phone, fax, e-mail or website, customer has verbal or written agreement, and is bound to the company Terms and Conditions. These terms and conditions are subject to change without notice, from time to time in our sole discretion. Changes to terms and conditions will be posted to this website.

1. DEFINITIONS

1. 1.1. In these Terms of Business, the following definitions apply:
“The Company”, “We”, “Us” – means CCC. “Cleaner” – means the person or subcontractor carrying out cleaning services on behalf CCC.

“You”” Customer” or “Client” – means a person, body or agent who is a beneficiary of the services being provided. A person or body acting as an agent are also deemed as clients.

“Service” – means the cleaning services carried out on behalf of the Company.

“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
2. 1.2. The Headings contained in these Terms are for convenience only and do not affect their interpretation.

2. DESCRIPTION OF WORK – Cleaning Services

  1. 2.1. CCC has built its business and reputation by providing its clients with the best possible cleaning solution. However, since operatives are human beings, they sometimes can make errors. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the cleaning standard of certain areas after the clean, the Company’s operatives will come back to the Client’s premises and re-clean those areas (and those areas only) without further charge to the client.
  2. 2.2. Our “Guarantee” is valid for 24hrs not including weekends if the area cleaned is an office. If the client has any issues with the cleaning, the client is required to lodge this within 24hrs after the cleaning done.
  3. 2.3. We will organize our cleaners to return to rectify issues without charge within 3 working days after receiving an email of the clear list of items which was not satisfactory. This must be accompanied with photos which clearly show the areas which were not satisfactory.
  4. 2.4. Our service guarantee only covers items mentioned on tax invoice as per customer requirement.
  5. 2.5. No guarantee for the dust settled from the time we clean to the time of inspection by the client; an empty office or retail store can accumulate dust very quickly. We also do not guarantee anything beyond our control eg. If the client has an office party after the clean which caused additional mess or if our cleaners don’t have access to certain parts of the facility due to clients staff working there during time of clean. The company agrees to perform the work specified in professional manner using reasonable care to obtain satisfactory results.
  6. 2.6. The cleaners are limited in getting the best result in some cases due to the condition and nature of cleaning required for specific items using the standard method of cleaning.
  7. 2.7. Under our service guarantee, we send our cleaners back to fix the issues. It does not include any refund or partial refund.
  8. 2.8. We are not responsible for any existing damage to the customer’s property that is not able to be cleaned or repaired by our technicians using standard methods of practice.
  9. 2.9. We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for excessive ingrained dust, dirt which cannot be removed using standard cleaning practices.
  10. 2.10. At the time of pre-clean inspection for the unfurnished properties , its client responsibility to notify us about any goods and belongings left in the property as we are not responsible for losses of them.

3. QUOTATIONS

  1. 3.1. Quotes provided over the phone without inspection are only an ‘estimate price’ based on the information provided at the time. The basis of this estimate is an ‘average room sizes in a property left in a reasonable state of cleanliness’. It may vary on initial inspection on the day of cleaning.
  2. 3.2. The quotation is subject to change for the following reasons: state of property not as expected; the customer’s original requirement is altered; variations of the condition or size. Any of these reasons constitutes the booking to be altered by mechanisms of: re-scheduling; cancellation, at the discretion of our company. Any additional services added on the day of cleaning
  3. 3.3 We have very good records on price accuracy when we provide quote over the phone or email; it rarely changes. Though some properties in very bad condition may require extra cleaning time. So extra charges may apply in the following conditions –
    1. a) Offices that are not regularly cleaned or have been neglected may well require additional hours;
    2. b) Additional travel charges for collection and returning of keys;
    3. c) Time wasted due to difficulties accessing the property (eg. Issues with the lift/elevator)
    4. d) Requirement to carry heavy equipment to higher floors;
    5. e) Issues with parking when parking space is not provided by client;
  4. 3.4. The quotation may change if the property conditions are different to those described or the customer’s original requirements are altered, or booking can be re-scheduled or cancelled if the property is not as described either in condition or size, or if unexpected circumstances occur.

6. PAYMENT

  1. 6.1. The client agreed to made the same day of our service. Payments can be made before or while our staff are at the premises only or we will hold the keys until payment has been settled.
  2. 6.2. Payment may be made by cash or via card over the phone (with credit card only) (2% surcharge on credit card, visa or Master Card only). Payment must be settled 40 mins before our service is done if customer will not be returning to property. Payments by bank transfer should be made to:
  3. 6.3. Move out cleans will be charged upfront before the cleaners can be booked in
  4. 6.3. We will email you the Tax Invoice once the payment is done.
  5. 6.4. Late payment fee of $10 applies for the first month. Interest will be charged at the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter.

7. GST

  1. 7.1. All prices and quotations are GST exclusive amounts unless specified on the quotation. The Company charges GST at the current rate of 10% on the actual amount of the job.

8. CANCELLATION & RESCHEDULE FEE

  1. 8.1. In order to provide a professional service and to avoid any business disruption caused by short notice cancellations; the minimum cancellation notice period is 24 hours.
  2. 8.2. No charges for the rescheduling at least 24 hours before. Conditions for failure to meet notification periods are listed below:
    1. a) When customer fails to provide 24-hour cancellation notice period, the Customer agrees to pay a cancellation fee of $50+GST;
    2. b) In the event that customer does not show up or make arrangements to arrange access to the premises for Our company representative on the day of the service, the customer agrees to pay a cancellation fee of $150 + GST for administrative and travel costs that is equivalent to our minimum call out fee for once off cleans.
    3. c) If the property is not ready for the cleaning at the service time eg. The clients staff are still working in the facility at the time, the customer agrees to pay $37+GST per hour, per cleaner for disruption caused due to waiting.

9. LAW & JURISDICTION

The Customer and the company acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of New South Wales and both agree to submit to the exclusive jurisdiction of the courts of New South Wales in the event of any dispute.

Call Now